Privacy Policy

At Viva Casa Mortgage Solutions, your trust is important to us. We are committed to protecting the privacy and confidentiality of the personal and financial information you share with us. As we continue to provide mortgage guidance and related services, we recognize the importance of safeguarding nonpublic personal information and using it responsibly.

This Privacy Policy explains how we may collect, use, share, and protect information provided by visitors, customers, applicants, and clients who interact with us through our website, forms, phone calls, in-person meetings, email, or other communication channels.

Information We Collect

We may collect nonpublic personal information that is necessary to respond to your inquiry, evaluate mortgage options, process a request, provide guidance, or conduct business with you.

The information we collect may include:

• Information you provide on applications, inquiry forms, contact forms, or other documents
• Information shared by phone, email, online, or during in-person conversations
• Your name, address, phone number, email address, and other contact information
• Social Security number or other identifying information, when required for mortgage-related services
• Income, employment, asset, credit, debt, and financial information
• Property information related to a purchase, refinance, or mortgage inquiry
• Information about your transactions with us, our partners, lenders, or service providers
• Verification information from employers, banks, financial institutions, or other third parties, when needed and permitted by law

How We Use Your Information

We may use the information we collect to:

• Respond to your questions or mortgage inquiries
• Help evaluate mortgage possibilities or loan program options
• Communicate with you about your request
• Prepare, process, or support a mortgage-related application
• Verify income, employment, assets, credit, or other information
• Coordinate with lenders, service providers, or business partners involved in your request
• Improve our website, services, communication, and customer experience
• Meet legal, regulatory, recordkeeping, and compliance requirements

Submitting information through our website or forms does not guarantee loan approval, specific mortgage terms, or program availability.

Information We May Share

Viva Casa Mortgage Solutions does not share your nonpublic personal information with nonaffiliated third parties except as necessary to provide services, process your request, comply with legal requirements, or as otherwise permitted by law.

We may share information with:

• Mortgage lenders, investors, or loan-related partners
• Credit reporting agencies, when authorized or permitted
• Appraisers, title companies, insurance providers, or settlement service providers
• Technology, CRM, marketing, website, or operational service providers
• Government agencies, regulators, courts, or law enforcement when required
• Other parties with your consent or as allowed by applicable law

Any third party that receives information from us is expected to use it only for the intended business, legal, or service-related purpose.

Website Forms and Online Data

When you submit information through our website, you consent to the collection, transmission, and use of that information for the purpose of responding to your inquiry or providing mortgage-related guidance.

Please do not submit sensitive personal information through website forms unless the form specifically requests it and you are comfortable doing so. If sensitive documents are needed, we may provide a more secure method for sharing them.

Confidentiality and Data Protection

We treat customer information as confidential. We maintain administrative, technical, and physical safeguards designed to protect nonpublic personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

Access to personal information is limited to individuals or service providers who need the information to perform business, service, legal, or compliance functions.

Third-Party Links

Our website may contain links to third-party websites. These websites are not controlled by Viva Casa Mortgage Solutions and may have their own privacy practices, terms, and policies.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage visitors to review the privacy policies of any external websites they visit.

Cookies and Website Technology

Our website may use cookies, analytics tools, or similar technologies to improve website performance, understand visitor activity, and enhance the user experience.

You may be able to adjust your browser settings to limit or disable cookies. However, some website features may not function properly if cookies are disabled.

Your Privacy Choices

You may contact us to request updates to your contact information, ask questions about this Privacy Policy, or express preferences regarding certain communications.

Where required by law, you may have the right to limit certain types of information sharing or opt out of certain communications.

Policy Updates

Viva Casa Mortgage Solutions reserves the right to update, modify, or revise this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

Continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Viva Casa Mortgage Solutions
Website: vivacasamortgagesolutions.com
Email: [email protected]
Phone: +1 407-288-3886